Witch's Way ships via the US postal service and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location, and will be offered at the time of your purchase via the online shopping cart. Please note that the shipping charge on the product page is just an estimate. True shipping charges are calculated upon the weight of the items within your order, the shipping method you choose, and your location with a minimum charge of $5.00 for domestic orders. Please note that if the cart indicates that shipping cost for your order is $1.00 our software cannot calculate your charges due to location or computer error and we will calculate shipping manually upon receiving your order, and notify you of the charges.
Most orders will be orders ship within 24 business hours, if items are available, and payment has cleared the bank. You are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return
If you want to return a product to Witch's Way you must contact us within 30 days of receipt by emailing firstname.lastname@example.org. You must have the original invoice number to refer to. Returns may be subject to a 10% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval
If you are missing any merchandise from your order, or have received damaged items, put the package aside and contact us within 10 days so we may get the issue resolved in a timely manner. Witch's Way will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No merchandise will be accepted or replacements issued without prior approval to return such merchandise. Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of Witch's Way.
Back Order Policy
When any item is put on backorder at Witch's Way, we will ship it out to you as soon as it comes in. However if the value of the merchandise is under $5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.
For orders being delivered to the State of Florida, there is a 6% sales tax. For Massachusetts residents, there is a 6.25% sales tax. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state.
Athames- NOT FOR SALE TO MASSACHUSETTS residents, with the exception of our wooden athames.